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1 Understand the meaning of dignity, privacy and respect.

2 Knowledge of relevant legislation and how it affects an organisation.

3 Ability to identify discrimination.

4 What makes poor and good practice?

5 Supporting specific care needs.

6 How to implement change in order to improve care provided.

7 Person centred care in conjunction with dignity, privacy and respect.

Knowledge of relevant legislation and how it affects an organisation.

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